Terms of Service

1. Acceptance of Terms

Welcome to Dexcost. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “Customer,” or “you”) and Dexwox Innovations Private Limited (“Dexcost,” “we,” “us,” or “our”), a company incorporated under the laws of India, with its registered office at No. 8C, Senthooran Colony, 1st Street, Madipakkam, Chennai – 600091, Tamil Nadu, India (CIN: U62013TN2023PTC158981).

By accessing, registering for, or using the Dexcost platform, website, software development kits (SDKs), application programming interfaces (APIs), dashboard, and any related services (collectively, the “Services”), you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

If you do not agree to these Terms, you must not access or use our Services.

2. Description of Services

Dexcost provides an Agent Unit Economics platform that enables businesses to track, attribute, and analyse costs associated with AI agent executions, large language model (LLM) usage, non-LLM external service fees that you instrument via the SDK (including API calls to third-party services, compute usage, and other operational costs you choose to attribute to agent executions), and retry waste. Our Services include:

• Open-source SDKs for Python, TypeScript, Go, and Rust (licensed under the MIT License where published) for instrumenting agent cost events.
• A proprietary Control Layer server for ingesting, processing, and storing cost event data.
• An analytics dashboard for visualising cost attribution, budgets, and trends.
• REST APIs and webhook integrations for connecting with external systems.

The open-source SDKs are provided free of charge. Access to the Control Layer and dashboard requires a paid subscription as described in Section 5.

3. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction.
• Have the legal capacity to enter into a binding contract.
• Not be barred from using the Services under applicable law.
• Provide accurate, complete, and current registration information.

We reserve the right to suspend or terminate accounts that violate these eligibility requirements.

4. Account Registration and Security

You are responsible for maintaining the confidentiality of your account credentials, including API keys, passwords, and access tokens. You agree to:

• Provide accurate and complete information during registration.
• Keep your account information updated.
• Notify us immediately of any unauthorised access or security breach.
• Accept responsibility for all activities that occur under your account.

We are not liable for any loss or damage arising from your failure to comply with these security obligations.

5. Subscription Plans and Payment Terms

5.0 Definitions

“Task” means one complete agent execution, from the initial trigger to the final output, irrespective of the number of underlying LLM calls, tool invocations, retries, or evaluation events. A Task is counted when the SDK reports the trace as complete. Tasks containing more than 200 internal events may be subject to fair-use review.

5.1 Subscription Tiers

We offer the following subscription tiers for access to the Control Layer and dashboard:

5.2 Payment Processing

All payments are processed through Razorpay, our authorised payment gateway. By subscribing to a paid plan, you authorise us to charge your selected payment method for the applicable subscription fees and any applicable taxes. Razorpay handles all payment card data in compliance with PCI-DSS standards.

5.3 Tax Handling

All fees are exclusive of applicable taxes, including but not limited to Goods and Services Tax (GST), value-added tax (VAT), or other similar taxes. You are responsible for paying all such taxes. For Indian customers, GST at the applicable rate (18%) will be added to your invoice.

5.4 Billing Cycle and Renewals

Subscriptions are billed on a monthly or annual basis and automatically renew at the end of each billing period for an equivalent term. To prevent renewal, you must cancel at least 24 hours before the end of the current billing period. Cancellations submitted within 24 hours of, or after, the renewal date will take effect at the end of the next billing period, and you will not be charged again after that. You may upgrade or downgrade your subscription tier at any time. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.

5.5 Usage Limits

If you exceed your monthly task limit, the Services may throttle ingestion of additional tasks until the start of the next billing cycle. Throttled tasks will not be lost — they will queue and process at a reduced rate (up to 10% of your tier’s standard rate). You will be notified by email when you reach 80% and 100% of your monthly limit, with upgrade options.

Sustained usage above your tier limit for three or more consecutive billing cycles may require an upgrade to a higher tier or Enterprise plan. Enterprise customers may negotiate custom volume terms.

5.6 Beta and Early Access Features

We may make certain features available on a beta, alpha, or early access basis. Such features are provided “as is” with no warranty, may change or be discontinued without notice, and are not subject to the standard service availability commitments in these Terms. Beta features may have additional usage limits or require separate acceptance of beta-specific terms.

6. Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. The following activities are strictly prohibited:

1. Illegal Activities: Using the Services for any unlawful purpose, including fraud, money laundering, terrorism financing, or violation of any applicable local, state, national, or international law.
2. Harmful Code: Uploading, transmitting, or distributing viruses, worms, trojans, ransomware, spyware, or other malicious software or code.
3. Unauthorized Access: Attempting to gain unauthorised access to our systems, other users’ accounts, or any part of our infrastructure, including through hacking, password mining, or any other means.
4. Data Scraping and Mining: Using automated means (bots, scrapers, crawlers) to extract data from our Services without our prior written consent, except as permitted by our public APIs.
5. Impersonation: Impersonating any person or entity, or misrepresenting your affiliation with any person or entity.
6. Abuse and Harassment: Engaging in harassment, abuse, threats, or hate speech directed at our employees, other users, or third parties through our platform or support channels.
7. Interference: Interfering with or disrupting the integrity, security, or performance of our Services, including through denial-of-service attacks, network flooding, or resource exhaustion.
8. Reverse Engineering: Decompiling, disassembling, reverse engineering, or attempting to derive the source code of our proprietary Control Layer, dashboard, or any closed-source components, except to the extent permitted by applicable law.
9. Resale and Redistribution: Reselling, sublicensing, leasing, or otherwise commercialising access to our proprietary Services without our express written consent. The open-source SDKs may be redistributed subject to their respective MIT License terms.
10. Misrepresentation of Data: Intentionally submitting false, misleading, or fabricated cost event data, or manipulating analytics to misrepresent usage, costs, or performance metrics.
11. Intellectual Property Infringement: Using our Services to infringe upon the intellectual property rights of others, including copyrights, trademarks, patents, or trade secrets.
12. Privacy Violations: Collecting, processing, or storing personal data of third parties without appropriate legal basis or consent, in violation of applicable data protection laws including the Digital Personal Data Protection Act, 2023.

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account, forfeiture of any prepaid fees, and referral to appropriate law enforcement authorities where warranted.

7. Intellectual Property Rights

7.1 Our Intellectual Property

Dexcost and its licensors retain all rights, title, and interest in and to the Services, including all software, code, designs, graphics, logos, trademarks, and documentation. These Terms do not grant you any right, title, or interest in our intellectual property except for the limited licenses expressly granted herein.

7.2 Open-Source SDKs

We make certain SDKs (currently for Python, TypeScript, Go, and Rust) available under the MIT License. The specific license terms are included with each SDK in its repository. The MIT License does not extend to our proprietary Control Layer, dashboard, or server-side code.

7.3 Your Data

You retain all rights to the data you submit through our SDKs and APIs (“Customer Data”). By using our Services, you grant us a limited, non-exclusive, worldwide, royalty-free license to host, process, store, transmit, display, and analyse your Customer Data solely for the purpose of providing, maintaining, and improving our Services, including the right to sub-license these rights to our sub-processors strictly to the extent necessary to deliver the Services. Our current sub-processors are listed in our Privacy Policy.

We do not use Customer Data to train AI models.

7.4 Data Processing Addendum

For customers subject to data protection regulations including the Digital Personal Data Protection Act, 2023, the GDPR, or similar laws, a Data Processing Addendum (DPA) is available upon request. To request a DPA, email legal@dexcost.io. Once executed by both parties, the DPA supplements these Terms with respect to processing of personal data.

8. Confidentiality

Each party agrees to protect the confidential information of the other party using the same degree of care it uses to protect its own confidential information, but in no event less than reasonable care. Confidential information includes non-public technical, financial, and business information disclosed in connection with these Terms. This obligation survives termination of these Terms for a period of three (3) years.

9. Disclaimer of Warranties

Our Services are provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or accuracy of data.

We do not warrant that:

• The Services will be uninterrupted, timely, secure, or error-free.
• The results obtained from the use of the Services will be accurate or reliable.
• Any errors in the Services will be corrected.

Your use of the Services is at your sole risk.

10. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Dexwox Innovations Private Limited, its directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising out of or in connection with these Terms or your use of the Services.

Our total aggregate liability for any claims arising under these Terms shall not exceed the greater of:

• (a) The total amount of fees paid by you to Dexcost during the 12 months immediately preceding the event giving rise to the claim (the “12 months fees paid”); or
• (b) One Hundred United States Dollars ($100).

This limitation applies regardless of whether the liability arises in contract, tort, strict liability, or any other theory of liability, and even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Dexwox Innovations Private Limited and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:

• Your use of the Services in violation of these Terms.
• Your violation of any applicable law or regulation.
• Your infringement of any third-party right, including intellectual property or privacy rights.
• Any content or data you submit through the Services.

12. Term and Termination

12.1 Term

These Terms commence on the date you first access or use our Services and continue until terminated in accordance with this Section.

12.2 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us at billing@dexcost.io. Upon termination, your right to access the proprietary Control Layer and dashboard will cease immediately. See our Cancellation and Refunds Policy for refund eligibility.

12.3 Termination by Us

We may suspend or terminate your account if you materially breach these Terms. For curable breaches, we will provide at least 7 days’ written notice and an opportunity to cure before termination. For breaches that are not curable, or that pose a security risk, fraud risk, or harm to other users, we may suspend or terminate immediately without prior notice. In addition, we may suspend or terminate your account where we are required to do so by law or by a regulatory authority, or where you fail to pay fees when due (subject to the cure-period obligations above for curable payment breaches).

12.4 Effect of Termination

Upon termination, all licenses granted to you under these Terms will cease. We will retain your data in accordance with our Privacy Policy and the data retention periods applicable to your subscription tier. You may export your data within 30 days of termination through the dashboard or by emailing billing@dexcost.io; after this 30-day data export window, your data may be permanently deleted in accordance with our retention policy. Sections 5 (with respect to any fees owed at termination), 7, 8, 9, 10, 11, 12.4, 13, 14, 15, and 16 shall survive termination.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration administered in Chennai, Tamil Nadu, India, in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement of the parties. The language of the arbitration shall be English. The award of the arbitrator shall be final and binding on the parties.

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction in Chennai, Tamil Nadu, India, to prevent irreparable harm pending the resolution of arbitration.

Each party shall bear its own costs of arbitration, including legal fees and expenses, except that the arbitrator may award costs (including reasonable attorneys’ fees) to the prevailing party in accordance with applicable law. The arbitrator’s fees and any administrative costs of the arbitration shall be shared equally by the parties unless the arbitrator orders otherwise.

14. Force Majeure

Neither party shall be liable for any failure or delay in performance under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labour, or materials.

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Dexcost regarding the Services and supersede all prior agreements, understandings, and communications.

15.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

15.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorised representative of Dexcost.

15.4 Assignment

You may not assign or transfer these Terms, or any rights or obligations hereunder, without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganisation, or sale of all or substantially all of our assets.

15.5 Notices

All notices to Dexcost under these Terms shall be sent to legal@dexcost.io. Notices to you may be sent to the email address associated with your account or posted on our website.

15.6 Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights.

16. Contact Information

If you have any questions about these Terms, please contact us:

Email: legal@dexcost.io
Phone: +91 9342206490

Postal address:
Dexwox Innovations Private Limited
No. 8C, Senthooran Colony, 1st Street,
Madipakkam, Chennai – 600091,
Tamil Nadu, India

CIN: U62013TN2023PTC158981
GSTIN: 33AAJCD8941P1Z0

These Terms of Service are effective as of 12 May 2026.